Privacy Policy for our Website

Effective date: March 05 February 3, 2023

Collective Hospitality PTE LTD (“us”, “we”, or “our”) operates the collectivehospitality.com website (hereinafter referred to as the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.collectivehospitality.com

 

1. 1. What personal information do we collect from the people that visit our blog, website or app?

1. 1. When do we collect information?

1. 1. How do we use your information?

1. 1. How long we keep your information?

1. 1. How do we protect your information?

1. 1. Do we use ‘cookies’?

1. 1. Third-Party Disclosure

1. 1. Third-Party Links

1. 1. Google

1. 1. California Online Privacy Protection Act

1. 1. How does our site handle Do Not Track signals?

1. 1. Does our site allow third-party behavioral tracking?

1. 1. COPPA (Children Online Privacy Protection Act)

1. 1. Fair Information Practices

1. 1. GDPR

1. 1. Thai PDPA

1. 1. Contact Information

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

 

• • To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• • To improve our website in order to better serve you.

• • To allow us to better service you in responding to your customer service requests.

• • To administer a contest, promotion, survey or other site feature.

• • To quickly process your transactions.

• • To coordinate, collaborate and other doing regarding your booking and our services.

• • To ask for ratings and reviews of services or products

• • To follow up with them after correspondence (live chat, email or phone inquiries)

• • To comply with the instructions of the authorities under the law, including following the lawful requests for disclosure the information.

How long we keep your information?

We will keep the information we collect from you for 2 years after your last login, purchase, respond to a survey or marketing communication, surf the website, or cancel for our newsletter.

How do we protect your information?

 

• • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

• • We use regular Malware Scanning.

• • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

• • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

• • All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

 

• • Help remember and process the items in the shopping cart.

• • Understand and save user’s preferences for future visits.

• • Keep track of advertisements.

• • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

 

• • If you turn cookies off it will turn off some of the features of the site.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety which may include our affiliates, contractors, vendors and the government authorities.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

 

• • We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

 

• • We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

 

• • Users can visit our site anonymously.

• • Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

• • Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

 

• • On our Privacy Policy Page

You can change your personal information:

 

• • By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

We allow third-party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

 

• • Within 7 business days

GDPR

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Under the GDPR your rights are as follows.

 

• • the right to be informed;

• • the right of access;

• • the right to rectification;

• • the right to erasure;

• • the right to restrict processing;

• • the right to data portability;

• • the right to object;

• • and the right not to be subject to automated decision-making including profiling.

We handle subject access requests in accordance with the GDPR.

Thai PDPA

Your rights under Thai PDPA are as follows.

 

• • the right to withdraw the consent

• • the right of access; 

• • the right to data portability;

• • the right to object;

• • the right to erasure;

• • the right to restrict processing;

• • the right to rectification;

• • and the right to file a complaint.

If you wish to exercise your right, please contact us using the contact information described below. Upon our receipt of your request, we may ask for additional information to confirm your identity and your rights as part of our security measures. 

Contact Information

Collective Hospitality PTE LTD

Address: 38 Chavanich Building, 2nd Floor, Soi Sukhumvit 69, Phra Khanong Nuea Subdistrict, Watthana District, Bangkok, Thailand.

Tel: +662 0100310

Email: info@collectivehospitality.com