Knowledge and experiences

Required Skills

• strong leadership skills
• creative, outgoing, loves to be in the center of a party
• must be courteous, a good problem solver, and must have excellent verbal and non-verbal communication skill
• must also have up to date information of the care service framework, contractual framework, and other available services

Staff Training and Management

• Train the staff and create specific task lists for each position
• Ensure team morale and motivation
• Request feedback and ideas from each team member
• Conduct performance evaluations

Sales and Marketing

• Creating and advertising promotions
• Seeking out and contacting groups about accommodation
• Liaising with tour operators

Human Resources

• Maintain files on all team members
• Facilitate conflict resolution between staff members Reception and Customer Service
• Conduct check-in and checkout procedures
• Interact with guests
• Provide local and regional information
• Respond to emails
• Assist with transportation requests
• Record and respond to guest concerns
• Maintain accurate reservation information
• Update bed allocation for online booking sites
• Public Relations and Industry Relations
• Maintain customer contact lists
• Regularly update social media sites
• Organize local community outreach and volunteer activities for staff and guests

Housekeeping

• Ensure quality standards for cleanliness
• Conduct spot evaluations (for each department)
• Ensure that regulations for safety and sanitation are being met

Maintenance

• Maintain the hostel facilities in proper working order
• Respond to guest and staff feedback regarding broken or malfunctioning items
• Arrange and implement a preventative maintenance schedule
• Conduct routine site inspections to identify and resolve problems with the facilities

Purchasing and Inventory Control

• Maintain a business relationship with vendors and suppliers
• Monitor inventory levels and place orders for products and supplies
• Research suppliers for the best prices, deals, and availability of products

Accounting and Budgeting

• Establish and follow an operational budget
• Maintain accurate records of expenses and revenue
• Pay bills and collect debts in a manner that maintains a positive cash flow
• Create monthly Profit and Loss reports

Entertainment, Atmosphere, Activities

• Create and follow a plan to maintain the desired atmosphere in the hostel
• Organize and execute activities and special events
• Record duties, expenses, challenges, successes and areas for improvement for each event for replication
• Engage guests directly

 Quality Control

• Outline standards of quality and devise a method to measure and evaluate each one
• Conduct regular audits to ensure quality

Business Development and Strategy

• Follow trends in the hostel industry
• Ensure that the hostel identifies and meets the changing needs of guest

Experience

• previous work experience in a Hostel is a plus
• previous junior hotel experience is a plus

• working in a fun & party vibes
• Upselling Incentives
• Staff meal
• Medical Insurance
• Annual leave
• Uniform
• Team members discounts cross business in hotels and restaurants within the group