General

People

• Create programs to foster a positive work environment for all.
• Train managers on HR disciplines to foster productivity and enhance performance.
• Contribute, as a member of the Management team, to the formulation of an overall strategy for the organization and corporate decision making on a continuous basis.
• Lead on the delivery of an effective and effortless recruitment process, which uses all available channels to build a pipeline of candidates that meets our future capability needs.
• The establishment of a program of measurable Learning & Development interventions, including talent management and development programs.
• Maintain a strong awareness of best practice for employees.
• Coach the General Managers and leadership teams on all people-related issues.

Employer Branding

• Development of a clear employer brand and proposition, that maximizes opportunities to attract candidates.
• Lead on the identification of key drivers of engagement and attrition across our workforce.
• The design and implementation of an internal communication strategy that promotes our future business strategy, using a variety of media solutions to drive awareness.
• Drive the movement of the HR functions from a transactional led operation to a model that provides proactive strategy.

Guest Experience

• Develop creative ways to inspire and motivate team members to provide guests with a memorable experience.
• Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
• Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Strategy

• Develop awareness and reputation of the hostel and the brand in the local community and promote team member involvement in the local community.
• Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
• Conduct research and analysis of organizational trends including review of reports and metrics from the organizations.
• Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Develop and implement department budget.